General FAQs

What is all about? is the first audiobook company to allow you to purchase audiobooks directly through your local, independent bookstore. We’re based in Seattle, we’re independent, and we love everything about local bookstores. You can purchase audiobooks one at a time or become a member and support one of our 900+ partner bookstores each month. Learn more about us and how works.

Why choose

We recognize that audiobook-lovers have a choice about where to purchase their audiobooks. Here’s why you can feel good about choosing you can buy through your local bookstore, get bookseller recommendations, listen for free on our iOS or Android apps, and enjoy your audiobooks with no restrictions (all audiobooks are DRM-free).

Can I return my audiobook?

Contact us at, and we’re happy to return an audiobook if you are unsatisfied with your purchase. We want you to be happy with your experience, so please reach out and let us know how we can help. We reserve the right to limit the number of exchanges and refunds allowed in order to prevent abuse of this policy.

Where is available?

While you can pay as you go for most audiobooks, membership is currently available only to customers in the U.S. and Canada. Since publishers often restrict where certain audiobooks can be sold, you’ll be notified after you enter your credit card information if the audiobook is not available for purchase in your country (and of course, you won’t be charged should that be the case). Any issues getting an audiobook where you live? Shoot us an email at

You can search for audiobooks by country. Search here and select country availability.

Why don’t you have this author or that audiobook?

While has more than 125,000 audiobooks and more than 99% of all the New York Times bestsellers, there are a few titles that are unavailable because of exclusive licenses granted by audiobook publishers and authors to Amazon’s Audible. We are fiercely independent and oppose Amazon’s efforts to keep independent bookstores and others out of the audiobook business. We are actively working with publishers to make these titles available on and through independent bookstores. Email us at to let us know if the audiobook you want is missing.

What is the difference between abridged and unabridged audiobooks?

An abridged audiobook is a more condensed or trimmed down version of an audiobook, while the unabridged audiobook is the full, original version. Sometimes audiobook publishers create abridged versions in order to make the audiobook more pleasant to listen to or to make them several hours shorter, which some people prefer. You’ll notice that we always specify whether each audiobook is abridged or unabridged along with how many hours long it is. Often we will have both versions available for purchase.

How do I select my favorite independent bookstore?

When you create your account, you’ll be able to select your favorite independent bookstore. If you already have an account but have not selected your bookstore, you can select from our partner stores or change your affiliation at any time.

I love and want to help spread word. What can I do?

Thank you! We love you, too! Here’s what you can do to join the movement to support independent bookstores through